FAQ

During non-office hours or when we are not immediately available, you are directed to call or text 988 or go to 988lifeline.org/chat.
If you are experiencing a life-threatening emergency, call 911 or have someone take you to the nearest emergency room for help.

Usually the first two appointments are utilized for assessing the situation and planning of care.  It’s important to share your struggles that led you to seek counseling, goals for therapy, and an overall history.  During these initial appointments, we will discuss areas of focus and mode of treatment.

We offer in-person and telehealth sessions.  If you opt for telehealth sessions, we use a secure HIPAA complaint platform.

Each session will vary in length from 50-60 minutes, depending on the age of the client.  Your therapist will educate and provide information about various facets of your presenting problem(s).  As you are gaining knowledge and insight, you will be provided with tools to help you better cope with your specific challenges.

It is recommended at the beginning of services to schedule weekly appointments.  As treatment progresses and you notice improvement, the frequency of sessions may change such as every other week, monthly, etc. as you are working towards discharge.

If you have health insurance, it is important for you to verify your mental health benefits so you understand your coverage prior to your appointment.

Payment of fees, including any required co-pays, is expected at the time of each appointment. If you are using insurance benefits, the office will file insurance claims for you, and will honor any contractual agreements with managed health care companies that have specific reimbursement restrictions and claim requirements.

We accept the following insurances:

• Aetna
• BCBS
• Cigna
• Humana
• United/UMR/Optum
• Aetna Better Health (Medicaid)
• BCBS Community (Medicaid)
• Tricare
• Magellan
• Carelon
• Aither
• Multiplan/1st Health